SERVICE TERMS & CONDITIONS

1. Booking & Reservation Policy

All services provided by Organo Space, Inc. (“Company”) must be scheduled and confirmed no less than thirty-six (36) hours in advance, subject to availability.

The Company reserves the right to decline, reschedule, or cancel bookings at its sole discretion due to safety concerns, access limitations, weather conditions, or unforeseen operational constraints.

2. Deposits & Payment Terms

A non-refundable deposit of sixty-five percent (65%) of the total estimated project cost is required to secure any service appointment.

Payment structure is as follows:

65% Deposit – Due at booking (required to confirm scheduling)
20% Progress Payment – Due upon commencement or completion of Phase II
15% Final Payment – Due immediately upon substantial completion of services

Failure to make scheduled payments may result in:

Immediate suspension of services
Delay in project completion
Additional administrative or collection fees

The Company reserves the right to file a mechanic’s lien in accordance with New York Lien Law for unpaid balances related to labor and materials.

3. Cancellation & Rescheduling Policy

Clients may cancel or reschedule services by providing written notice.

More than 24 hours prior: No additional fees (deposit remains non-refundable but may be credited once toward a rescheduled service within 14 days)
Less than 24 hours prior: Subject to a cancellation fee equal to 25% of the total project cost

Same-day cancellations or denial of site access will be treated as a billable service appointment.

4. Scope of Work & Change Orders

All services are limited strictly to the agreed-upon scope of work outlined in the estimate or service agreement.

Any additional services requested on-site will require a written change order and may incur additional charges
The Company is not obligated to perform work outside the original scope without formal approval

Failure to disclose site conditions (e.g., hazardous materials, infestations, structural risks) may result in:

Immediate work stoppage
Additional remediation fees
Contract termination without refund

5. Site Conditions & Client Responsibilities

The Client agrees to:

Provide safe, lawful, and unobstructed access to the property
Ensure utilities (water, electricity) are available if required
Remove or disclose any hazardous, illegal, or biohazard materials prior to service

Organo Space, Inc. reserves the right to refuse or halt services if conditions pose a risk to crew safety or violate regulatory standards.

6. Additional Fees & Surcharges

Additional charges may apply for:

Excessive debris, volume, or unforeseen conditions
Hazardous material handling or environmental remediation
Extended labor time beyond estimated scope
Parking violations, tolls, or restricted access fees

Payment Methods:

Electronic payments (ACH, card, invoice platforms) are preferred
Cash payments must be made in full prior to service and are subject to a 3.5% handling surcharge

Late payments may incur:

Interest of 1.5% per month (18% annually) or the maximum allowed by New York law
Collection and legal enforcement costs

7. Service Modifications & Upgrades

Requests to modify services must be submitted at least twelve (12) hours prior to the scheduled service.

The Company does not guarantee accommodation of last-minute changes and is not responsible for delays caused by unapproved modifications.

8. Limited Warranty

Organo Space, Inc. provides a limited 12-month workmanship warranty, effective upon substantial completion of services.

This warranty:

Covers defects directly resulting from Company workmanship
Does not cover:
- Pre-existing conditions
- Structural issues
- Normal wear and tear
- Damage caused by third parties or environmental factors

Warranty claims must be submitted in writing within the warranty period. The Company reserves the right to inspect and remedy any valid claims at its discretion.

9. Limitation of Liability

To the fullest extent permitted under New York law:

Organo Space, Inc. shall not be liable for indirect, incidental, or consequential damages, including loss of use, revenue, or property value
Total liability shall be strictly limited to the amount paid for services rendered

The Client agrees to indemnify and hold harmless the Company against claims arising from:

Undisclosed hazardous conditions
Third-party interference
Improper use of serviced areas post-completion

10. Insurance & Licensing

Organo Space, Inc. maintains appropriate general liability insurance and operates in compliance with applicable New York State and local regulations.

Proof of insurance is available upon request.

11. Privacy Policy

The Company collects and uses client information solely for:

Service scheduling and fulfillment
Billing and payment processing
Customer communication

Organo Space, Inc. does not sell or share personal information with third parties except:

As required by law
To process payments via secure third-party providers

All data is handled in accordance with applicable New York privacy and consumer protection laws.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York.

Any disputes shall be resolved in the appropriate courts located within New York State.

13. Acceptance of Terms

By booking services with Organo Space, Inc., the Client acknowledges and agrees to these Terms & Conditions in full.

SERVICE AGREEMENT

1. Scope of Services

Company agrees to perform cleaning, decluttering, property preparation, and/or environmental remediation services as outlined in the approved estimate or work order (“Services”).

Any services not expressly listed are excluded unless approved via written change order.

2. Payment Terms

Client agrees to the following payment structure:

65% non-refundable deposit due upon booking
20% due at Phase II (project commencement or midpoint)
15% due upon substantial completion

Failure to make payments may result in suspension of services and/or legal collection actions, including liens in accordance with New York law.

3. Non-Refundable Deposit

The deposit secures labor, scheduling, and operational allocation. Once paid, it is non-refundable, except at Company’s sole discretion.

4. Cancellations

24+ hours notice: deposit credited once within 14 days
<24 hours notice: 25% cancellation fee applied
Same-day cancellation: full service value may be charged

5. Change Orders

Any deviation from the agreed scope requires written approval and may result in additional charges and timeline adjustments.

6. Site Conditions

Client represents that the property:

Is safe and legally accessible
Does not contain undisclosed hazardous materials

Company may stop work immediately if unsafe conditions are discovered.

7. Limitation of Liability

Company’s liability is limited strictly to the total amount paid.
Company is not responsible for:

Pre-existing damage
Structural issues
Hidden conditions
Third-party interference

8. Indemnification

Client agrees to indemnify and hold harmless the Company against any claims arising from:

Unsafe conditions
Regulatory violations
Undisclosed hazards

9. Warranty

Company provides a limited 12-month workmanship warranty, excluding normal wear, structural issues, and external damage.

10. Governing Law

This Agreement is governed by the laws of the State of New York.

11. Acceptance

By accepting or approving services, Client agrees to all terms herein.

LIABILITY WAIVER & RISK ACKNOWLEDGMENT

1. Acknowledgment of Risk

Client acknowledges that the property may contain:

Mold, bacteria, or airborne contaminants
Rodent or pest infestations
Structural weaknesses
Hazardous materials

2. Release of Liability

Client agrees that Organo Space, Inc. shall not be held liable for:

Health-related issues arising before, during, or after service
Pre-existing contamination or structural conditions
Spread of particles due to necessary cleaning processes

3. No Environmental Guarantee

Company does not guarantee:

Full decontamination
Air quality restoration
Hazard elimination unless explicitly contracted as remediation

4. Client Responsibility

Client is responsible for:

Disclosing all known hazards
Securing permits if required
Removing valuables prior to service

5. Indemnification

Client agrees to defend and indemnify Company from any claims related to:

Environmental exposure
Property conditions
Third-party claims

6. Mandatory Acceptance

Services will not be performed without signed acceptance of this waiver.

PAYMENT PROTECTION / NO-CHARGEBACK

1. Authorized Transaction

Client confirms that all payments made are authorized and valid.

2. No Chargebacks

Client agrees not to initiate chargebacks or payment disputes with their bank or card provider without first contacting the Company to resolve the issue.

3. Dispute Resolution

Any billing disputes must be submitted in writing within 5 business days of service completion.

Company agrees to review and respond within a reasonable timeframe.

4. Fraudulent Chargebacks

Any chargeback filed without valid cause will be considered a breach of contract, and the Company reserves the right to:

Pursue legal action
Recover damages, fees, and legal costs
Report fraudulent disputes

5. Collection Enforcement

Unpaid balances may be referred to collections and may impact Client’s credit.

6. Agreement

By proceeding with payment, Client agrees to these terms in full.